Privacy Policy

Last updated: October 2026

Motifelle operates motifelle.store, a digital products shop offering crochet pattern PDFs and other creative digital resources. This policy explains the personal information we may collect and how it is used.

Information we collect

• Checkout information — such as your name, email address, country/region, state/province and order details.
• Payment information — payment details are processed by the payment provider shown at checkout. Motifelle does not store your full card number.
• Technical information — standard website data such as browser/device information, IP-related security data, cookies and basic usage information may be processed to keep the site secure and functioning.

How we use information

We use personal information to process orders, provide digital download access, communicate about purchases, prevent fraud, maintain the website and meet legal or accounting obligations.

Service providers

We may share only the information reasonably necessary with service providers that help operate the store, such as website hosting, WooCommerce/WordPress services, payment processing, email delivery, security and analytics providers where enabled. Their handling of information is subject to their own privacy terms and applicable law.

Cookies

Cookies and similar technologies may be used for essential functions such as cart and checkout operation, security, preferences and site analytics. Disabling essential cookies may prevent parts of checkout from working correctly.

Data retention

Order and transaction records may be retained for the period reasonably required for customer support, accounting, fraud prevention and legal obligations. Other information is retained only as long as reasonably necessary for the purpose for which it was collected.

Your choices and rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, subject to legal record-keeping requirements.

Contact

For privacy questions or requests, please use our Contact page. Please do not include passwords or payment-card details in support messages.

Changes to this policy

We may update this policy when our services or legal requirements change. The latest revision date will be shown at the top of this page.