Returns & Exchanges

Motifelle sells digital products, including crochet pattern PDFs and other downloadable creative resources. Because digital products cannot be physically returned, purchases are generally non-refundable once download access has been provided, except where a refund is required by applicable law or where the order has a verified problem.

When we can help

• Duplicate charge: if the same order was charged more than once, contact us so we can investigate.
• Wrong or inaccessible file: if a purchased file is missing, corrupted or does not match the product ordered, we will work to provide the correct usable file.
• Material pattern error: if a pattern contains a confirmed error that prevents normal use, we will provide a corrected file or another appropriate remedy.

Change-of-mind purchases

We normally cannot offer refunds for a change of mind after a digital file has been made available or downloaded. If you contact us before accessing the file, we may review the request case by case.

How to request help

Please contact Motifelle with your order number, the email address used at checkout, the checkout provider if known, and a short description of the issue. Do not share card details or passwords. We will review the order and respond with the appropriate next step.

For access instructions, see Digital Delivery. For general questions, see our FAQs.

This policy does not limit any rights that cannot legally be excluded under applicable consumer law.